Apply a service quality standard from your experience to an area within the hospitality industry

1.

“Service Standards”

· Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the “SMART” criteria. Explain your reasoning behind the service standard you create.

· Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry.

2. Recreation, Attractions, and Clubs (20 points)” Please respond to the following:

· In America, private clubs are allowed to discriminate against who is allowed to join. Either defend this position or argue against it, supporting your position with evidence or an example.

· From the simulation, determine the major challenges involved in club management in comparison to other management positions in recreation and attractions, as well as how you would address those challenges. Provide specific examples to support your response.

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