Description five customer need assessments

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Operations Management 3020 – 80 FSW

Chapter 2 Assignment: August 29, 2018, 8:00PM Due September 5, 2018 4:00PM

A: Prepare a comparison of the participants in the industries below. Explore the following:

· How do the two companies compete in their industry

· What are their Vision & Missions (find them or develop one for them in your words)

· Describe five customer need assessments of each?

· Describe five competitive priorities of each?

· Describe five, what you believe, are the core competencies of each?

· Develop a competitive SWOT analysis of each specifically focused on the other

In your descriptions think in terms of ‘voices’ which affect these businesses and their competition with each other such as (but not limited to):

· Voice of the Customer

· Voice or Technology

· Voice of the Environment

· Voice of Government and Regulations

· Voice of Labor (availability and capability)

· Voice of the Internal Business

· Voice of anything else

B: Finally; Give me one example of how the way these companies compete will cause their Operations to be different?

Team 1: Specialty Foods: STARBUCKs – vs – Panera Bread

Team 2: Prepared Food: WENDYs – vs- Logan’s Steak House

Team 3: Clothes Store: Nordstrom – vs – Walmart

Team 4: Wedding Locations: Traditional Church – vs – Vineyard

Team 5: Stationary Stores: Hallmark – vs – OfficeMax

Team 6: General Merchandise TJMAX – vs – JC Penny

Team 7: General Pharmacy Walgreens – vs – Kroger

Team 8: Furniture Stores Ashley –vs – La-Z-Boy

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