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Understanding the human communication process will be extremely important throughout your career. This assessment provides a framework for you to analyze this process in the context of a specific situation you are familiar with.
As you take on additional responsibility in your career (particularly in managerial roles), you might be faced with situations where organizational communications don’t seem to be working, or where you perceive it’s particularly critical that it work optimally. In those future situations, you can reference this framework and analysis, and apply it to help achieve organizational effectiveness and success.
Complete the following:
- Choose a communication situation you recently experienced within your workplace or another organization with which you are affiliated.
- Use the materials provided in the Resources or other resources from the Capella library or the Internet to research David Berlo’s model of communication or the information theory of human communication process as described by Shannon and Weaver to use as starting points to analyze the communication situation you experienced.
- Summarize your experience and write an analysis that includes the following:
- Identify the source (sender or transmitter) and the receiver (destination) in the situation and relate them to the overall communication situation.
- Describe the message (including symbols, words, and ideas used to convey meaning), and what type of message function it was serving.
- Explain how the message was encoded and explain the relationship to construction of shared meaning.
- Explain how a channel or channels were used to transmit the message and explain the relationship to construction of shared meaning.
- Describe the type of noise that was experienced and describe its impact on the meaning of the message. You may wish to review the materials in the Resources for a description of noise in a communication situation, since noise is more than auditory sounds.
- Compare the intended effect to the actual effect of the message and explain its relationship to the creation of shared meaning. In other words, what did the sender hope would be understood and what did the receivers actually understand?
- Assess whether a shared meaning or shared reality was constructed and explain its relationship to other human communication process concepts. For example, even if a message is understood, the sender and receiver may not be in agreement. If a shared meaning was not reached, what needed to change?
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