How might an organization notify its users that all communications are being monitored and preserved

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Module 8 Discussion Question

Search “” or your textbook. Discuss the issues organization’s face with regards to the protection of its customer information. How might an organization notify its users that all communications are being monitored and preserved? How will end users typically respond to such announcements?



It is normal for organizations to collect their customers’ data and store it in their databases. This act always comes with a price. The organizations have a duty to diligently protect the information at all costs. Even though organizations promise that they will protect their customers’ data, sometimes they fail to do so (Karjoth, Scunter, & Waidner, 2003).

Most organizations face problems for failing to protect their customers’ information. Take the example of a situation where the data is stolen by attackers. The customers’ run to courts demanding compensation. In other cases, organizations are accused of misusing personal data. This is done by selling customers’ data to third parties or using the data for marketing purposes. Sometimes they fail to observe disclosure requirements.

It also happens that some firms delete data accidentally or let unauthorized personnel access it. The end result is that the organization spends millions trying to retrieve the data. Poor handling of clients’ data leads to a bad reputation. Firms should notify their users whenever a breach occurs (Schwartz & Janger, 2007). Organizations have a role of informing their clients that they do collect, monitor and store their data. This can be done by including it in websites where clients are expected to submit their data. They can also send a notification to clients letting them know what time of information is being collected and monitored. If calls are affected, customers should be notified before they start giving their details.

On their side, customers can respond to this by accepting or declining to share their information. They can unsubscribe from services their dislike. Furthermore, they can seek clarification in case there is ambiguity. They can also ask firms to delete their data after the contractual terms.


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