Operations Management; Transformational process model

Business to used is either a self employed tutor or a small retailer- please let me know which ASAP.

1) illustrate by using a Transformational process model, how your small operation is currently managed and transforms the process into desired outputs which satisfy the customer needs (10) marks 150 words approx
2) Using a flow chart or value stream mapping technique,provide detailed illustration of the current operational process for your small operation. this should cover all operational processes that enables the organisation to deliver its product/service to the customer. (25 marks) words 375 approx.
3) Identify 3 areas on how is the capacity of your small operation currently measured,and evaluate how well capacity and demand are currently aligned? (25 marks) words 375 approx.
4) What performance measures(i.e Slack ET al’s [2013] 5 performance objectives or waters [2002] triangulation) can be used to help provide focus to improve the product/service provided for the customers by your small operation?(30 marks) 450 words approx.
5) Draw Two key conclusions from your work discussing the extent to which an organisation has achieved its alignment between its performance objectives and the configuration of its operational process, when considering the original capacity constraints of your small business. (10 marks) 150 words approx

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