Quality and safety in health organization

1st part
Quality and safety in health organization
What: identify and explain the term (Quality and safety) Including Studies or statistics.
Why: Importance of quality and safety in health organisation and the impacts of low quality on organization and patient. Give brief examples showing the importance of Quality in health organisation

How: Measures that helps in achieving improved quality and safety in health organization. Such as incident reporting and complains

• Link between part 1 and 2 (one sentence)
There are numbers of models that are used to improve quality and safety in any health institution. Donalabedian (1988) model (structure, process, outcome) is one of these.
2nd part
• Define and explain structure, process, outcome
• Explain process and outcome data with giving examples
• Who and why to collect such data
• Methods to collect process data
• Importance of such data in health organisation

Use an example to demonstrate your understanding of the application of process and outcome data to improve quality and safety in health organisation.

1- Start by illustrating that the phenomena (patient fall in hospital), as an adverse event of health care, will be used as an example to demonstrate your understanding of the application of process and outcome data to improve quality and safety in health organisation.
2- Define fall and discuss possible consequences such as injury and disability
3- Identify statistics about incidence of falls in Australia
4- Analyse and audit outcome data of falls, and explore its impacts on:
– Organisation (eg Inefficiency, increased length of patient stay, bed blocking, increased costs of hospitalisation, possible court claim)
– Patient: (eg prolonging of illness, complications, longer hospital stay, financial costs, psychological costs)
– State: (eg Decreased productivity of the individual if they remain hospitalised and are unable to work, increased costs if client/patient a pensioner)
Discuss the possible cause of the adverse event (fall) that may be related to the delivery of care
Discuss how you would get the process data to identify what the cause is to this adverse event
5- Explain how, both (process & outcome) data of this example (fall), were collected, who collect it, and what are different method of collecting it, for example, observational and retrospective methods.

6- Then, analyse and audit the process data of this particular example (fall) and how to use these data in addressing this adverse event by applying standards of care and strategies to minimise its risk. (An example of the process in fall is using preventative measure such as “falls risk assessment, importance of documenting”,..etc.).
7- use studies, statistics and current literature to support your topics

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