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Task: This subject has a major individual assignment consisting of a number of tasks (parts) and has been designed with the aim of providing you a practical case where you could apply the various quality (planning and analysis) tools and techniques covered in this subject.
As the topic of your assignment, you are free to choose one of the following options:
i) Design and production of a DEVICE (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.),
ii) Design and provision of a SERVICE (e.g. travelling, education, hospitality, health care, etc.) or
iii) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.)
Part 1: Introduction (2 marks)
Write an introduction about your PRODUCT, SERVICE or WORK including its key functions and characteristics. (1-2 pages).
Part 2: Customer Satisfaction (9 marks)
2.1. Stakeholder Analysis
Identify at least 10 stakeholders for your chosen product, service or work and minimum 2 expectations from each stakeholder towards the company regarding their product or service (approx. half page)
2.2. Capturing the Customer Needs
Describe briefly at least five (5) methods which can be used for capturing customer needs. (1-3 pages)
2.3. Customer Needs Analysis (Kano Analysis)
Pick one of the methods you decribed above and capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5 DESIRABLEs). You must demonstrate (e.g. with a template) how you have identified those customer needs. In addition to the template, you must also include the actual information or data that was used to identify those 25 needs. This data does not need to be real and can be fictitious
(made up). (1-3 pages)
Part 3: Design Requirements (8 marks)
3.1. Translating Customer Needs into Design Requirements (QFD)
Tranfer the previously identified 25 customer needs into minimum 10 design requirements using the Quality Function Deployment (QFD) method. The QFD form can be downloaded from the subject website at UTSOnline. (1 page)
3.2. Design Risk Analysis (FMEA)
Pick the five (5) highest scoring design requirements identified in the previous section and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis method. The FMEA form can be downloaded from the subject website at UTSOnline. (1 page)
Part 4: Supplier Selection and Evaluation (6 marks)
4.1. Identifying the Components, Elements, Parts Identify at least 10 major components, parts or sections of your product or service that could be sourced from outside of your company. (approx. 1 page).
4.2. Developing the Supplier Selection Critera
Select one of the components, parts or sections identified above and list at least 10 criteria that could be used for selection of suppliers of that component, part or section. (approx. 1 page).
4.3. Constructing and Using a Supplier Selection System
Using the previously identified 10 criteria develop a complete supplier selection system. Apply this
system to 3 suppliers using made-up data (1-2 pages).
4.4. Write a report on the outcome of suppler selection process and provide an explanation for your
choice. (approx. 1 page).
Part 5: Statistical Process Control (9 marks)
5.1. Identifying the Processes
Identify at least 10 processes that could be used to produce your product or to provide your service. (approx. 1 page)
5.2. Monitoring Processes using SPC Charts
Describe at least five (5) statistical process control charts typically used for process monitoring. (2-3 pages)
5.3. Constructing and Using a SPC Chart
Select one of the ten processes identified under 5.1 and determine which SPC chart you wish to use. Then, make up a set of data (appropiate to your SPC chart) which should include minimum 15 units of time or batch intervals. Using the appropriate formulae, calculate CL, UCL, and LCL. (approx. 1 page)
Plot the complete chart which should include the specification limits. (approx. 1 page) Finally, provide an interpretation of your findings in regards to process control rules. (approx. half page)
Part 6: Problem Solving (6 marks)
6.1. Identifying the Problems and Problem Solving Tools
Identify at last five (5) problems that could occur during the use of your product or service and list at least seven (7) tools that could be used for problem-solving. (approx. half page)
6.2. Constructing and Using the Problem Solving Tools
Select one of the five (5) problems identified under 6.1 and apply at least four (4) of the seven (7) tools identified above to rectify that problem. (2-3 pages)
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