Case study – Gamble Bet

1. analyse information security vulnerabilities and threats and determine appropriate controls that can be applied to mitigate the potential risks
2. explain why continual improvement is necessary to maintain reasonably secure information systems and IT infrastructure and to describe the role of disaster recovery and business continuity plans in recovering information and operational systems when systems and hardware fail
4. demonstrate an ability to communicate effectively both written and orally about the management of information security in organisations.

This assignment assesses the following graduate skills: Problem Solving, Academic & Professional Literacy and Oral and Written Communication at level 2.

Case study – Gamble Bet
Harry’s Bookmaking Agency has been working the rails on Australian Horse Racetracks for over 40 years. When Harry retired 10 years ago, his son Bob took over as Head Bookmaker, (and CEO) and stills runs the business to this day.
Bob realised early on his in tenure, that after 30 years of little change to their business model, they faced some disruptive new market and technological forces, where if they did not react, Harry’s Bookmaking Agency may not exist for much longer.
Bob could see the signs. The Internet was changing the world and changing how businesses worked. Already, online betting was becoming big overseas in the US and some of Europe, and early adopters in Australia were making some good head roads into the local market. While his business was not affected as yet, the writing was on the wall. To survive, Harry’s Bookmaking Agency had to make the most radical changes to their business in all their existence.
‘GambleBet Pty Ltd’ (Harry’s Bookmaking Agency and online business’ new name) was started in 2000.
Today, GambleBet has 20 staff and operates out of 1 office in Melbourne. Of GambleBet’s staff, 15 are bookmakers who spend their work hours in front of scores of screens watching sport from around the world and other bookmaking sites to be able to set the markets for sports betting they offer their clients. There are also 3 business administration staff, 1 accountant and Bob as the CEO. They have no IT people in their organisation.
GambleBet’s IT infrastructure is fully outsourced to a third-party hosting provider,’NetBest IT Services’, who also manage all aspects of GambleBet’s 3 servers and all communications from their office and links to the ISP. GambleBet’s online betting system application and credit card processing system is developed and managed by BigFrog Software.
In 2001, 90% of business revenue still came from the rails business on the racetrack. In 2014, 95% of all revenue comes from the online business. GambleBet 2013 revenue topped $100M AUD. Up from $4M AUD in 1999. Business is booming!
Setting the Scene
This afternoon, Bob received a call from his bank’s Risk Management and Compliance Division Manager. He was informed that the bank believed that GambleBet’s security has been compromised. The bank’s credit card fraud system was raising alarm bells and through further investigation by the bank, a pattern was emerging that compromised credit card numbers seemed to be originating from the credit card numbers of GambleBet’s customers. At present, fraudulent purchases from these credit cards totalled in excess of $50,000 and were growing by the day. Fraudulent transactions were happening across the globe and the bank informed Bob that it suspected that a criminal hacking organisation has broken into GambleBet’s systems and has stolen some or all of the credit card numbers of their clients.
As per bank policy and as documented in the credit card merchant contract between the bank and GambleBet, in the event of potential fraud being detected, the bank has the right to undertake an investigation into the matters. Bob was informed that the bank has engaged independent IT security specialists, HackStop Pty Ltd to:
• Review the security of GambleBet IT systems and applications
• Determine whether GambleBet is the source of the fraud
• And if so, report on what can be done to mitigate security issues now and ongoing to minimise the likelihood of further fraud.
Bob knows he needs to comply with the bank. Aside from the reputation damage to his brand and business if this made the press, 99% of all payments to GambleBet are made by clients using credit cards. If the bank took his ability away to process credit card transactions, his 40 year old business would be ruined. He agrees to meet with the HackStop consultant first thing the next day. It’s 5:00pm now and Bob knows he will not sleep well tonight.
Your task
As the IT Security Consultant for HackStop assigned to the GambleBet investigation, you are required to put together a high-level security audit work plan for the bank and GambleBet that outlines your approach and methodologies to: (1) review the security of GambleBet and its key third party service providers, and (2) to determine whether GambleBet is the source of the credit card fraud. You also required to deliver your proposed security audit work plan in a Power point presentation.
The Security Audit work plan should be professionally presented and be concise and to the point. Remember, time is of an essence here and the work plan must be signed off as soon as is possible for the actual work to commence. Each day of delay could equate to many more thousands of dollars of fraud incurred by the bank and potentially also by GambleBet.
Some resources which may be useful for this assignment 3 Case Study will be provided on the Assignment 3 discussion forum
Any information not provided in the case study may be assumed, but make sure that your assumptions are stated and that the assumptions are plausible.
Security Audit Work-plan Report Structure and Requirements (WORD Document):
The Security Audit work plan should be included in a professionally presented document of no more than 10 pages and be structured to show how each phase of work is to be undertaken. Your work-plan must include the following at a minimum:
1. Executive Summary: half-page brief outlining purpose; scope, expectations and outcomes of the proposed plan of work. (250 words)
Structured and ordered work plan phase description, which for each section includes:
2. Background and problem analysis – What went wrong? How was Gamble Bet website compromised and customer credit card details stolen ? (approx. 500 words)
3. Threat analysis – What is to be investigated and tested, how it will be done, what sort of potential issues you are looking for, and deliverables GambleBet and their Bank can expect for each phase of work – (eg; the “deliverable” for the phase of work could potentially be a report containing the results of a vulnerability assessment test on GambleBet’s server(s) and web applications). (approx. 1000 words)
4. Dependencies and critical success factors to the job – such as key stakeholders in this security audit – the key people to be interviewed or whose involvement in that phase of work is required. (Remember, you don’t always get free-rein access to systems and other information and because time is of importance, you won’t get a long time to master the environment. But, as you know, you cannot also always believe everything you are told). What is key to getting this job done efficiently and what support do you need to get this done, (from GambleBet, NetBest IT Services and Big Frog Software) (approx. 500 words)
5. Set of recommendations for improving GambleBet’s current security practices and ensuring that an appropriate set of controls are put in place (approx. 750 words)
6. Reference list of key sources in particular technical references which support your approach (Not counted in word count)
Note in this report and in the accompanying presentation you are encouraged to make use of appropriate Figures and Tables to emphasise the key points that you are trying make
7. A journal of each team member’s (for students completing this assignment individually – your) activities in participating and contributing to the completion of the work plan report and presentation.

Suggested Security Audit Work Plan Report Presentation Structure
Developing a Securer Environment for GambleBet in the Future (POWERPOINT):

Your strategy presentation should be created as if it were an actual presentation you were doing for a real client in relation to your proposed security audit work plan including a set of recommendations and should contain the following at a minimum:
* 1 Slide for an Introduction outlining your team and the organisation you work for
* 2-3 Slides covering Background and problem analysis: A brief summary of where GambleBet is today in regards to security practices and controls in place for their web servers and web applications.
* 2-3 Slides covering the Threat Analysis: A summary of the major threats and associated vulnerabilities and the actions required to reduce the risks associated with these threats and specific vulnerabilities in their web servers and web applications to an acceptable level.
* 2 Slides covering Dependencies and critical success factors to the job: i.e. what is key to getting this job done efficiently and what support do you need to get this done, (e.g. internal business stakeholders, and key third party service providersetc (NetBest IT Services and Big Frog Software.)
* 2 Slides covering your proposed Set of recommendations for improving security practices of GambleBet and its key third party service providers ensuring appropriate controls are in place in relation to their web site and web applications which is core to their business

[The following is also to be included. While not part of a “standard” Industry business presentation, it is there to allow teaching staff to gauge what level of research has been undertaken].
* 1 Slide acknowledging the key authoritative reference sources which underpin the research you have conducted and your approach in the proposed work plan in your proposed business report.
• This assignment is focused upon seeing if as a student in this course you have built up an awareness of how security in an environment should be set up and operated. By being able to outline how you would review and test the security of the fictional organisation, GambleBet, through assessment of the basics such as good policies, standards, procedures and controls in place, in addition to detection of incidents, the markers will be able to assess your level of knowledge learned from the course content and from your own additional research in relation to this case study.
• Any information not provided in the case study may be assumed, but make sure that your assumptions are stated and that the assumptions are plausible.
• There will be three specific threads on the Assignment 3 discussion forum asking questions and seeking clarification on the GambleBet Case Study from
(1) Bob CEO of GambleBet;
(2) Phil Technology manager of NetBestIT Services; and
(3) Jim Project manager of Big Frog Software.

By actively participating in the forum discussions for this assignment, you will gain valuable information and insight into this case study that will be regarded highly by the markers.
These Assignment discussion forum threads are to be used to professionally ask relevant questions of senior management in these three organisations and their involvement in the GambleBet case study as if you were really interacting with the key people in these organisations as part of your information security consultancy deployment.
Please note, if any of these senior managers feel that they are being asked to answer unnecessary questions or has not been asked professionally, they reserve the right to refuse to answer a specific question.

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