Quality of Care Within Health Organisations

Information about quality of care within health organisations can be taken from three categories: ‘structure,’ ‘process,’ and ‘outcomes’ (Donabedian, 1988). Firstly, ‘structure’ is descriptive of the context in which health care is delivered, inclusive of its buildings, its staff, its financial structures, and all its varied equipment. Secondly, ‘process’ indicates the interactions between patients and care providers throughout the delivery of healthcare. Lastly, ‘outcomes’ indicate the effects of healthcare on the overall health status of patients and populations.

There is therefore a clear relationship between processes (e.g. Falls assessment, Waterlow Assessment, Standard Precautions) used by health care professionals and the quality of the care that is provided, that is, patient outcomes. The delivery of health care services by practitioners is measured by process data.

TASK: Use the scholarly literature to identify and explain the use of process and outcome data in the delivery of safe, quality nursing care in health institutions.

Then use one example of process and outcome data to demonstrate your understanding of their use in providing safe, high quality care in health institutions.

Identify: Establish what something is.

Explain: make clear why something happens, or why something is the way it is. This will require critical reading of the literature and written analysis that demonstrates your understanding of key concepts/learning outcomes (1, 2, 3, 4, 5 and 6).

Donabedian, A., (1988), The quality of care: How can it be assessed?, JAMA, 121 (11): 1145–1150.

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